Easy to Use - Complelling Digital Experience - Next Generation Security
FAQs | HELP
About MahaSecure

What is MahaSecure?

MahaSecure, secured by REL-ID, is a next generation secure digital banking app for all your online banking needs. It provides the convenience, security and uniform experience across all devices including desktops, laptops, smart phones and tablets through the apps medium to deliver services.
  • Available on all devices - desktops, laptops, tablets & smart phones
  • Supported on all operating systems - Windows, MacOS, iOS, Android
  • Compelling & consistent digital experience on all your devices
  • Quick banking apps like check account balance, fund transfer, pay bills are just a click away
  • Military grade security through a secure private network (REL-ID Network) protecting you against loss of funds

Why do I need MahaSecure?

Through MahaSecure, access all your frequently used banking services through a single click. With the increasing usage of various devices for banking needs there is an equivalent increase in malicious threats that put your confidential information, identities at the risk of being stolen. In order to further strengthen the security measures to curb cyber crime incidents and to enhance your banking experience Bank of Maharashtra has launched MahaSecure.

Is it mandatory to use MahaSecure to access Bank of Maharashtra Internet Banking? Why?

Bank of Maharashtra has made use of MahaSecure mandatory to all the customers who perform net-banking activities such as online transactions, tax payment, online shopping etc. This is to ensure watertight security of all your confidential data and to protect you from any financial fraud.
Activate your MahaSecure

I am unable to access my internet banking account through the Bank of Maharashtra internet banking website. It displays the message "You have been enrolled for using MahaSecure by Bank of Maharashtra, please use MahaSecure for internet banking". What should I do now?

This means that you have been enrolled to use MahaSecure by Bank of Maharashtra. You will have 30 days period to download MahaSecure, post which you will not be able to proceed with internet banking without MahaSecure. You must have received MahaSecure enrollment SMS on your registered mobile number. Follow the below simple steps to download and activate MahaSecure to continue with internet banking.
  • Log in to internet banking through https://www.mahaconnect.in
  • Click on download button
  • Run the MahaSecureInstaller.exe (Setup file)
  • After running the file, you will have a MahaSecure icon on your desktop. Double click on this icon to launch MahaSecure
  • Log-in to MahaSecure by entering your internet banking User ID
  • You will receive an activation credential SMS from Bank of Maharashtra on your registered mobile number
  • Enter activation code matching with verification key that you have received on your registered mobile number
  • Set secret question, provide secret answer for question. (Keep secret answer which is easy to remember. You can select the secret question from the drop-down list or you can type in security question of your choice)
  • Set 4 digit PIN which will be needed every time you log into MahaSecure

How can I download & activate MahaSecure?

  • You can download MahaSecure only if you have been enrolled to use MahaSecure by Bank of Maharashtra. If you have been enrolled, you would have received an enrollment SMS on your registered mobile number.
  • If you have been enrolled, then follow the below simple steps to download and activate MahaSecure.
    • Log in to internet banking through https://www.mahaconnect.in
    • Click on download button
    • Run the MahaSecureInstaller.exe (Setup file)
    • After running the file, you will have a MahaSecure icon on your desktop. Double click on this icon to launch MahaSecure
    • Log-in to MahaSecure by entering your internet banking User ID
    • You will receive an activation credential SMS from Bank of Maharashtra on your registered mobile number.
    • Enter activation code matching with verification key that you have received on your registered mobile number
    • Set secret question, provide secret answer for question. (Keep secret answer which is easy to remember. You can select the secret question from the drop-down list or you can type in security question of your choice)
    • Set 4 digit PIN which will be needed every time you log into MahaSecure

While downloading MahaSecure from Bank of Maharashtra internet banking site, I am getting the error message: This file couldn't be downloaded. What do I do?

Please try downloading the file later. If this doesn't help and the error persists, it could be because "Do not save encrypted pages to disk option in Internet Explorer is selected". Follow instructions in this link to resolve the issue: http://support.microsoft.com/kb/2549423

Why have I received a MahaSecure enrollment SMS from Bank of Maharashtra?

This means that you have been enrolled for using MahaSecure for internet banking. Follow the below simple steps to download and activate MahaSecure to continue with internet banking.
  • Log in to internet banking through https://www.mahaconnect.in
  • Click on download button
  • Run the MahaSecureInstaller.exe (Setup file)
  • After running the file, you will have a MahaSecure icon on your desktop. Double click on this icon to launch MahaSecure
  • Log-in to MahaSecure by entering your internet banking User ID
  • You will receive an activation credential SMS from Bank of Maharashtra on your registered mobile number.
  • Enter activation code matching with verification key that you have received on your registered mobile number
  • Set secret question, provide secret answer for question. (Keep secret answer which is easy to remember. You can select the secret question from the drop-down list or you can type in security question of your choice)
  • Set 4 digit PIN which will be needed every time you log into MahaSecure

I am connecting to Internet through a proxy, how should I set the proxy settings in MahaSecure?

  • Open internet explorer
  • Click on tools
  • Select Internet Options
  • Select tab Connections
  • Click on button LAN settings
  • You should be able to see the Proxy Server details such as IP address and port
  • For your Proxy UserID and Password contact your Networks team if you are not aware of the same
  • Please note down the Proxy Settings.
  • Click on MahaSecure icon and select the "Proxy Settings" option present at the left side
  • You will be asked to provide proxy settings by MahaSecure
  • You can simply simply check the option "Use System Proxy Settings" OR you can manually enter your proxy details in this MahaSecure interface to run MahaSecure with Internet connection from behind proxy server

I am not receiving any MahaSecure Activation Credentials SMS, but when I try login into MahaSecure, it asks to enter the activation code. What do I do?

Write to mahasecure@mahabank.co.in or put a request for regeneration of your MahaSecure token with your home branch. This will enable you to receive a new set of verification key and activation code. You can also call us at 1800 233 4526 / 1800 102 2636. Land line numbers: 020 24480797 / 24504117 / 24504118.

What is the MahaSecure PIN? Why do I need MahaSecure PIN?

MahaSecure PIN is your unique 4 digit Personal Identification Number that you will need to set and remember, in order to log into MahaSecure for internet banking. You will set the MahaSecure PIN while activating it for the first time (or after subsequent reset).

What is the security question? Is it necessary to remember the secret question and answer that I set for my MahaSecure?

It's an additional authentication step required when you try to use MahaSecure from any other personal computer than your registered computer on which you have already activated MahaSecure. Your secret question and answer should not be shared with anyone.

Can I access my Internet banking account from other browsers without MahaSecure, after I have activated my MahaSecure?

  • Please note that - for accessing Bank of Maharashtra Internet Banking facility, it is mandedory to use MahaSecure application. Please follow below steps to download and activate MahaSecure on this device as well if not done.
  • Visit https://www.mahaconnect.in and login to your retail/corporate internet banking account through recommended browser.
  • You will be prompted to activate MahaSecure and you will be taken to the download page of MahaSecure
  • Download and Install the MahaSecure on your Personal Computer that you generally use
  • Locate the Icon of MahaSecure on Desktop and double click on the same
  • You will be asked to enter your userid.
  • Once your enter the userid, you will be asked to enter the Activation code
  • You will receive an SMS with Verification key and Activation code on your registered mobile number
  • Check if the Verification key on MahaSecure is same as the one received by you as SMS
  • If the Verification key matches, enter the Activation code in the field provided as received through SMS
  • System will prompt you to enter MahaSecure Secret Answer & MahaSecure PIN
  • Upon entering valid MahaSecure Secret Answer and PIN you will be taken to the Internet Banking login page of Bank of Maharashtra with your User ID pre-populated.
  • Enter your Internet Banking Password and continue using your net-banking

To log in to Bank of Maharashtra internet banking through MahaSecure, I am unable to see virtual keyboard

  • Ensure Javascript is enabled in Internet Explorer (IE). To do this follow these steps
    • Go to IE >> Tools >> Internet Options >> Security >> Custom Level
    • Scroll down to the "Scripting" >> Active scripting option
    • Click on "Enable"
  • Please ensure virtual keyboard is working in regular Internet Explorer on the machine
    • Open IE
    • Enter URL https://www.mahaconnect.in
    • Click on Retail link on left side
    • On popup window, click on "Use Virtual Keyboard"
    • Ensure it shows the enable virtual keyboard on the right side of the login text box
Using a different device where MahaSecure is not Activated?

What do I do when I need to access my internet banking account from a computer where MahaSecure is not installed or activated?

  • Visit https://www.mahaconnect.in and login to your retail/corporate internet banking account through recommended browser.
  • You will be prompted to activate MahaSecure and you will be taken to the download page of MahaSecure
  • Download and Install the MahaSecure on your Personal Computer that you generally use
  • Locate the Icon of MahaSecure on Desktop and double click on the same
  • You will be asked to enter your userid.
  • Once your enter the userid, you will be asked to enter the Activation code
  • You will receive an SMS with Verification key and Activation Code on your registered mobile number
  • Check if the Verification key on MahaSecure is same as the one received by you as SMS
  • If the Verification key matches, enter the Activation Code in the field provided as received through SMS
  • System will prompt you to enter MahaSecure Secret Answer & MahaSecure PIN
  • Upon entering valid MahaSecure Secret Answer and PIN you will be taken to the Internet Banking login page of Bank of Maharashtra with your User ID pre-populated.
  • Enter your Internet Banking Password and continue using your net-banking
Having Trouble Using MahaSecure?

My MahaSecure is blocked because I entered incorrect MahaSecure PIN for 4 consecutive times, what do I do now?

Please contact your home branch or emails us at mahasecure@mahabank.co.in. You may also call us at 1800 233 4526 / 1800 102 2636. Land line numbers: 020 24480797 / 24504117 / 24504118.

What if I have forgotten my MahaSecure security question and answer?

  • If you have access to personal computer on which your MahaSecure is active, please login to MahaSecure and locate the button Change Secrets in the control panel.
  • If you do not have access to your MahaSecure Active Personal Computer, put a request to RESET your MahaSecure userid by visiting your home Branch or by writing to us on mahasecure@mahabank.co.in from your registered email address. You will receive MahaSecure RESET SMS within 1 working day. Once your userid is RESET, you can reactivate it in MahaSecure and set the secret question/answer again the way you did for the first time and continue with your net-banking.

I am not able to connect to MahaSecure; it says "Check your internet connection" even though I am connected to Internet?

Since the message to check your Internet connection and the one for Proxy settings error are clubbed together, we have to deal with it a little patiently.
  • Are you getting this message after double clicking the MahaSecure.exe or after providing User ID?
  • If the message appears right after double clicking the MahaSecure.exe, then please make sure that you are connected to Internet. You may be accessing Internet from behind proxy please make sure that you enter proxy settings in MahaSecure.
  • If you are connected to Internet, then it may be some temporary issue with ISP or Bank of Maharashtra Network -You should try again in some time.
  • Another possibility is that you may be within Proxy environment. Please enter the Proxy Credentials (IP, PORT, UserID, and Password) and try again.
  • If the message appears after entering UserID, then this could be due to the Antivirus program installed on the user's personal computer.
    • You should add MahaSecure.exe to the exclusion list of the Antivirus/Firewall program installed on your personal computer.
    • You should give MahaSecure 'Total (Full) access' in the application rules of the Firewall settings of the Antivirus program installed on your personal computer.

I am getting the message "Unable to connect to server. Please check your network seettings and try again."

This error can occur due to one of the following reasons. Please see below for troubleshooting steps for each.
  • The machine is not connected to the Internet
  • The machine is behind a proxy
    • Please check your proxy settings. Ask your administrator for details of the proxy server IP and port as well as a user name/password if required. Once you have entered your proxy settings, check whether IE browser can load https://www.mahaconnect.in
  • The machine has a Firewall or AntiVirus that is blocking the connection
    • You will have to whitelist internet traffic from MahaSecure application to port 443 in the AnitVirus or Firewall. Since MahaSecure data is encrypted, the AV/Firewall cannot understand it and may block the connection. Please refer to your AV/Firewall documentation or customer service on how to allow traffic for "unknown protocol" to port 443.
  • The machine is on a LAN which has a firewall which blocks the connection
    • If you do not have a AV/Firewall or have already whitelisted it, please ask your network administrator whether the office uses a firewall which blocks the traffic. They may have to whitelist MahaSecure traffic to Bank of Maharashtra G/W server, port 443 for unknown protocol
Contact Customer Care

I have some queries/ suggestions related to MahaSecure. Who should I contact?

We will be happy to assist you. Please write to mahasecure@mahabank.co.in. You may also call us at 1800 233 4526 / 1800 102 2636. Land line numbers: 020 24480797 / 24504117 / 24504118.